F.A.Q - Baby and Bear Online Baby Boutique

What are your courier fees?

We use The Courier Guy for shipping. Delivery usually takes 2-3 working days. Standard courier fee is R99 for door to door delivery. Overnight courier is also available but start at R115.

Will I be able to collect?

We do allow customers to collect parcels and will be able to do free delivery in George, Western Cape.

Can I deliver a gift to a friend or family member?

Of course! Once we received your payment we will get in touch with you. Please just complete the customer form and fill in the message you would like to be added with the gift.

How long does it take until my order arrives?

This depends on the shipping method that was chosen.
Standard Shipping: 2-3 working days
Overnight Shipping: Within 24 hours

Where do you ship to?

Baby & Bear Online Baby Boutique currently ships anywhere in South Africa.

Would I be able to return the items if I want to?

Yes, If you would like to return or exchange your order, you are welcome to do so within 3 days of the date of delivery. You will be responsible for the shipping costs of returning the item to us. You will then be able to choose something else from the shop or we will offer you a refund once we have received the item unopened, unused and in saleable condition.

How will I know when my order has been dispatched?

We will let you know via WhatsApp or email as soon as your order has been shipped. We use the Courier Guy as a shipping method. You can track your order online via the Courier Guy’s website using the waybill number that I’ve send you. https://www.thecourierguy.co.za/tracking_home